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FAQS

MOST ASKED

When will I be charged?

We will charge you upfront for your selected period (i.e. 1. 3 or 12 month subscriptions) upon subscribing. We will automatically renew your subscription after each billing period on the 1 day of the respective month.

Do I get billed for multiple month subscriptions upfront?

Yes. We offer special discounts for multiple month subscriptions. However, in order to qualify for these special subscription rates you have to pay the entire period upfront.

  • 3-months: £43.47 (£14.49/month - Save £1.38, Free Shipping)
  • 12-months: £161.88 (£13.49/month- Save £17.52, Free Shipping BEST VALUE!)
Why we charge on the 1st and ship on the 15th?

Because we're a customised subscription, we charge on the 1st of the month to allow us time to fulfil your order with the fragrance you have personally selected. Shipping takes place between the 15-19th of the month ongoing.

When can I expect my Scent & Co fragrance to arrive?

Monthly fragrances ship on the 7th of each month. Please allow 7 to 10 business days in transit for your order to arrive.

Please note: For first time shipments, if your order was placed between the 6th and the 20th, we will ship your first shipment on the 25th. All shipments following your first shipment will then be shipped on the 15th of each month.

SCENT & CO FRAGRANCE SUBSCRIPTION

How does the spray work?

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Can I send my fragrance to someone else?

Yes. If you want to send the next fragrance to a friend, just log into your account and change the shipping address before the 5th of the month. Just remember to log in again after the 15th of the month and change it back (or they will continue to receive your orders).

How does my fragrance queue work? How do I manage my queue?

You select your first scent when you sign up for Scent & Co. Thereafter, you are to login and go to Your Scent Calendar, to edit your queue, add new scents, or rearrange your scents in the order that you'd like to receive them. Note that your monthly fragrance selection is locked in on the 5th of the month. Therefore, any edits to your queue done after the 5th, will only be effective for the following month. (For example, if you go into your queue on June 7th you will NOT be able to change your June scent, but you will be able to edit July onwards).

How do I become a member?

Visit www.scentandco.uk. Choose the first fragrance you want to receive. Then enter your payment details.

Are your fragrances authentic?

Scent & Co takes pride in only offering 100% authentic fragrances provided to us by authorized vendors, or the brands directly. We never carry fakes, knockoffs or imitations. We take this really seriously.

SCENT & Co REPACKAGES GENUINE DESIGNER FRAGRANCES BY DECANTING THE FRAGRANCE FROM ITS ORIGINAL LARGE BOTTLE INTO OUR SLEEK SCENT & Co SPRAY. SCENT & Co IS NOT ASSOCIATED WITH THE DESIGNER OR THE DESIGNER'S FRAGRANCE MANUFACTURER IN ANY WAY, AND WE HAVE NO AGREEMENT OR ARRANGEMENT AUTHORIZING US TO REPACKAGE THE FRAGRANCE.

What if I am allergic to some fragrances?

Your physician or health care practitioner should address any and all medical questions, and concerns. Scent & Co does not give or intend to give any answers to medical related questions and we do not replace any medical professional. If you are in need of medical attention, please call 999 or your physician immediately.

What do I do with the empty vials?

We don't recommend re-using the vial since the fragrance oils adhere to the bottle so it can't be cleaned out completely. You can recycle the glass vial. Make sure you keep the metal case. When you get your next scent refill, simply pop it into the case and you are ready to go.

Is Scent & Co safe for traveling?

Yes! Your Scent & Co fragrances are perfect for traveling, and abide by carry-on laws. You can find out more here: https://www.gov.uk/hand-luggage-restrictions/overview

What if I do not have a fragrance chosen in my queue for the month?

We will always ship the fragrances you have selected, but if you do not have a scent chosen by our cut-off date, which is the 5th of each month, we automatically send out our featured fragrance of the month for your male or female subscription.

What comes in each monthly shipment?

Each month you will receive an 10ml spray filled with the scent of your choice. It comes out to be 150 sprays, and this is enough fragrance to apply twice daily for 30 days. Included with your first shipment, you will get a sleek case, FREE!

Do you have a referral program?

Not yet. We will have one very soon on the login page. If this is something you’re really interested then please send us a message.

How do I cancel my subscription?

Buu.. we'll miss you! To cancel your automatic renewal, email our customer support at [email protected] with a subject line "Cancel Subscription." Scent & Co tries to process cancellation requests within seven business days from the receipt of the cancellation request. If you cancel, you can use your subscription until the end of the subscription term you have paid for. Please remember to cancel before the 5th of the month so you are not charged for that month. If you choose to cancel a prepaid 3, 6 or 12 month subscription, you may use your Scent & Co subscription until the end of your then-current subscription term which has been paid in full. Please note, we cannot offer refunds for the remaining months left in a subscription.

How do I upgrade my plan?

To upgrade your subscription plan, simply log in from the home page, and click “Edit” under the subscription you wish to upgrade. Choose a new Subscription Term and press “Change”.

What are my subscription options?

You can choose month by month, or get even better value with our multiple month subscription options. We offer 3-month and 12-month options.

BILLING

What happens if I have purchased a prepaid subscription?

Your subscription will be automatically renewed for the same length of time.

When will I be charged?

We will charge you upfront for your selected period (i.e. 1. 3 or 12 month subscriptions) upon subscribing. We will automatically renew your subscription after each billing period on the 1 day of the respective month.

How do I update my payment method information on file?

Log in from the home page and update your Billing details.

What forms of payment can I use for my monthly Scent & Co fragrance?

We currently accept Pay pal, Credit Cards (Visa, Mastercard, Discover and American Express) and Debit Cards.

What is the monthly cost for Scent & Co?

Monthly cost is £14.95 but you can get even better value with our multiple month subscription options:

  • 3-months: £43.47 (£14.49/month - Save £1.38, Free Shipping)
  • 12-months: £161.88 (£13.49/month- Save £17.52, Free Shipping BEST VALUE!)

There are no hidden fees or additional charges for Shipping & Handling.

Where does Scent & Co ship?

We currently ship to the UK only. We hope to be expanding soon!

Can I track my order?

Not at the moment. We will be implementing this soon. Please remind us!

Why we charge on the 5th and ship on the 15th ?

Because we're a customized subscription, we charge on the 5th of the month to allow us time to fulfil your order with the fragrance or cologne you have personally selected. Shipping takes place between the 15-19th of the month ongoing.

How much does shipping cost?

Shipping for Scent & Co subscribers is free!

When can I expect my Scent & Co fragrance to arrive?

Monthly fragrances ship on the 7th of each month. Please allow 7 to 10 business days in transit for your order to arrive.

Please note: For first time shipments, if your order was placed between the 6th and the 20th, we will ship your first shipment on the 25th. All shipments following your first shipment will then be shipped on the 15th of each month.

RETURNS & REFUNDS

Can I ship directly to a gift recipient?

Yes, at checkout you will be able to select where you want order to be shipped to.

What is your return policy?

We are not able to accept returns on Scent & Co subscription fragrances. Please make sure you log in to your account and review your queue to ensure you get the fragrances you want. For e-commerce, please see our policy in the e-commerce section.

Do you offer refunds?

We want you to love the fragrances you get, so please choose your fragrances carefully. We do not offer refunds or returns on subscriptions of any kind.